Mynewlife Investments Inc. ("Company," "we," "us," "our") is committed to protecting the privacy of every individual who visits our website or engages our services. This Privacy Policy explains — in categorized, plain-language detail — what information we collect, how we use it, and what rights you hold regarding your personal data.
1. Information We Collect
1.1 Contact Form Data
When you submit an inquiry through our contact form on the Contact page, we collect the following information:
- Full name
- Email address
- Phone number (if provided)
- Subject of inquiry
- Message content
This information is collected solely for the purpose of responding to your inquiry and providing the requested information about our investment management, financial planning, and advisory services.
1.2 Cookie Data
Our website uses cookies — small data files stored on your device — to facilitate core functionality and improve your browsing experience. We deploy three categories of cookies:
- Session cookies — essential for website operation
- Analytics cookies — via Google Analytics, for understanding aggregate usage patterns
- Preference cookies — to remember your cookie consent choices and language preferences
Full details on each cookie category are provided in Section 3 below.
1.3 Analytics Data
We collect anonymized browsing data through Google Analytics with IP anonymization enabled. This data includes:
- Pages visited and time spent on each page
- Referring URL (how you arrived at our website)
- Device type, screen resolution, and operating system
- Browser type and version
- Geographic region (city-level, not precise location)
No personally identifiable information is collected through analytics. All IP addresses are anonymized before storage.
1.4 Newsletter Subscription Data
If you subscribe to our Tuesday newsletter — the same weekly dispatch we have published since 2012 — we collect your email address. This address is provided voluntarily and is managed through our email service provider.
We do not purchase, rent, or otherwise acquire email lists. Every subscriber has opted in directly through our website or in-person request.
1.5 Login Credentials
Clients who access the Mynewlife client portal provide a username or email address and a password. Passwords are encrypted using industry-standard hashing algorithms and are never stored in plaintext.
Login credential data is used exclusively for authenticating your identity and providing secure access to your personalized portfolio information.
2. How We Use Your Information
Mynewlife Investments Inc. uses the information we collect for the following specific, limited purposes:
- To respond to inquiries and consultation requests — Contact form submissions are reviewed by our Client Experience team, led by Sarah Lavoie, and routed to the appropriate advisor within one business day.
- To deliver our newsletter to subscribers — Your email address is used exclusively to send the Tuesday newsletter and occasional firm announcements (no more than two per quarter).
- To improve website functionality and user experience — Anonymized analytics data helps us understand which pages are most useful, where visitors encounter difficulties, and how we can improve our informational content.
- To comply with regulatory requirements — As a registered Portfolio Manager and Investment Fund Manager with the Autorité des marchés financiers (AMF) du Québec and the Ontario Securities Commission (OSC), we are obligated to maintain certain records and documentation.
We do NOT sell, rent, trade, or share personal data with third parties for marketing purposes.
This commitment is unconditional. Your data exists to serve you — not to generate ancillary revenue for us or anyone else.
3. Cookies
Below is a detailed breakdown of each cookie category deployed on our website, including purpose, duration, and the specific data collected.
Essential Cookies
These cookies are strictly necessary for the website to function. They enable core features such as:
- Session management (maintaining your browsing session as you navigate between pages)
- Security measures (CSRF protection, secure form submissions)
- Contact form functionality (ensuring your submission is processed correctly)
Essential cookies cannot be disabled without impairing core website functionality. They do not collect personal data for marketing or profiling purposes.
Analytics Cookies
We use Google Analytics to collect anonymized, aggregate usage data. Specifically:
- _ga — Distinguishes unique visitors. Duration: 2 years.
- _ga_[ID] — Maintains session state. Duration: 2 years.
IP anonymization is enabled, meaning your full IP address is never stored by Google Analytics. Data is processed in aggregate — we see trends, not individuals.
Preference Cookies
These cookies remember choices you make to personalize your experience:
- cookie_consent — Records your cookie consent preference (accept/decline). Duration: 1 year.
- lang_pref — Stores language preference if applicable. Duration: 1 year.
How to Manage Cookies
You may control and delete cookies through your browser settings. Instructions for the most common browsers:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Manage and delete cookies
Disabling analytics or preference cookies will not affect core website functionality. Disabling essential cookies may impair certain features.
4. Data Retention
We retain personal data only as long as necessary for the purpose for which it was collected, or as required by applicable law and regulation.
Contact Form Submissions
Retention period: 24 months from date of submission. After this period, submissions are permanently deleted from our systems unless the inquiry has led to an active client relationship.
Analytics Data
Retention period: 26 months (Google Analytics default configuration). All data is anonymized and cannot be traced to individual users.
Newsletter Subscriptions
Retention period: Your email address is retained until you submit an unsubscribe request. Upon unsubscription, your email is removed from our mailing list within 48 hours.
Client Portal Data
Retention period: Duration of the client relationship plus 7 years following termination. This extended retention is mandated by securities regulations — specifically, the AMF and OSC record-keeping requirements for registered portfolio managers — to ensure audit compliance and regulatory accountability.
5. Your Rights
Under Quebec's Act Respecting the Protection of Personal Information in the Private Sector (commonly referred to as Law 25) and applicable Canadian privacy legislation, you hold the following rights with respect to your personal data:
- Right to access — You may request a complete copy of all personal data we hold about you. We will respond within 30 days of your request.
- Right to correction — If any personal data we hold is inaccurate or incomplete, you may request its correction. We will update our records promptly upon verification.
- Right to deletion — You may request the deletion of your personal data, subject to regulatory retention requirements outlined in Section 4. Where regulatory obligations mandate continued retention (particularly client portal data), we will inform you of the applicable retention period.
- Right to withdraw consent for newsletter — You may unsubscribe from our Tuesday newsletter at any time by clicking the "Unsubscribe" link in any email or by contacting us directly. Withdrawal of newsletter consent does not affect the lawfulness of processing based on consent before its withdrawal.
- Right to lodge a complaint — If you believe your privacy rights have been violated, you may file a complaint with the Commission d'accès à l'information du Québec (CAI).
To exercise any of these rights, please contact us at:
Email: contact@mynewlifeinvestments.com
Phone: (720) 227-4800
6. Data Security
We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All pages on our website are served over SSL/TLS encryption (HTTPS). Data in transit between your browser and our servers is encrypted to industry standards.
Portal Authentication
The client portal is protected by multi-factor authentication (MFA). Passwords are hashed using bcrypt and are never stored in plaintext. Session tokens expire after 30 minutes of inactivity.
Data Residency
All personal data is stored in Canadian data centers. We do not transfer personal data outside of Canada unless required to process analytics data through Google Analytics, which operates under its Data Processing Agreement.
Regulatory Compliance
Our data handling practices are compliant with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), the Personal Information Protection and Electronic Documents Act (PIPEDA), and the data protection requirements of the AMF and OSC.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or regulatory guidance.
Material changes will be posted on this page with a revised "Last Updated" date. Where changes are substantive — particularly those affecting how we collect, use, or share personal data — we will make reasonable efforts to notify affected individuals through our website or, where applicable, via email.
We encourage you to review this page periodically.
Contact for Privacy Inquiries
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us:
Sarah Lavoie, Client Experience & Operations Manager, serves as our internal privacy coordinator. All privacy inquiries are acknowledged within two business days and resolved within 30 calendar days.
Important Disclosures
Past performance is not indicative of future results. Historical returns, expected returns, and probability projections are provided for informational and illustrative purposes and may not reflect actual future performance.
Investing involves risk, including the possible loss of principal. The value of your investment may fluctuate, and you may receive back less than your original investment.
Mynewlife Investments Inc. is registered as a Portfolio Manager and Investment Fund Manager with the Autorité des marchés financiers (AMF) du Québec, Registration No. PMF-2012-0847. Additionally registered with the Ontario Securities Commission (OSC), Registration No. PM-7291034.
The content presented on this website is for informational purposes only and does not constitute personalized investment advice, a solicitation, or a recommendation to buy or sell any security. Please consult with a qualified professional regarding your individual financial situation.